Reporting abuse
How to report a person or content in Atmospheric
Atmospheric is a private messenger. Conversations are end-to-end encrypted, which means we cannot read them — not to moderate, not to investigate, not on request. That shapes everything on this page, so it is worth stating first.
What you can do right now
Block the person. Open the chat, open the contact, choose Block. A blocked person cannot message or call you, and does not learn that they were blocked. This works immediately and does not involve us.
Leave the group. You can leave any group at any time. If you were its only administrator, administration passes to another member.
Delete the conversation. Clearing a chat removes it from your device.
What to report to us
Write to support [at] getatmospheric.com if you encounter:
- threats of violence, or content that suggests someone is in danger;
- sexual content involving minors;
- an account impersonating you or someone else;
- coordinated harassment or spam from several accounts;
- anything you believe is illegal where you live.
What to include, and why it matters
Because messages are encrypted, we see none of what you describe. A report that says only “this user is abusive” leaves us nothing to act on — we cannot open the conversation and check.
Please include:
- the username or phone number of the account;
- when it happened, approximately;
- screenshots of the messages in question, taken on your device;
- what you would like us to do.
Screenshots are the only way we can see the content. This is the cost of end-to-end encryption, and we would rather explain it than pretend otherwise.
What happens next
We read every report. We answer within three business days, and sooner when someone appears to be in immediate danger.
Depending on what we find, we may restrict or remove the reported account. We do not tell the reported person who reported them.
We do not act on reports we cannot verify, and we say so plainly: with encrypted content and no evidence, a report is one person's word about another, and acting on it would make the service easier to weaponise than to use.
If someone is in danger
Contact your local emergency services first. We are a small team and cannot respond at the speed an emergency requires.